Comments on: A Hotel practice that has to stop http://blog.bwagy.com/a-hotel-practice-that-has-to-stop/?utm_source=rss&utm_medium=rss&utm_campaign=a-hotel-practice-that-has-to-stop Fri, 03 Jun 2011 00:00:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Craig Dewehttp://blog.bwagy.com/a-hotel-practice-that-has-to-stop/comment-page-1/#comment-3132 Craig Dewe Tue, 16 Jun 2009 05:36:07 +0000 http://blog.bwagy.com/?p=1852#comment-3132 I'm still waiting for some hotel operator to replicate the story told in the E-myth Revisited. Since the book was published over a decade ago and basically gave step-by-step instructions for an incredible hotel experience I'm not sure why more aren't like it...But then I guess reading the book is very different from taking action on the book.Nice blog Ben... keep up the good work.Craig I’m still waiting for some hotel operator to replicate the story told in the E-myth Revisited. Since the book was published over a decade ago and basically gave step-by-step instructions for an incredible hotel experience I’m not sure why more aren’t like it…

But then I guess reading the book is very different from taking action on the book.

Nice blog Ben… keep up the good work.

Craig

]]> By: Ben Younghttp://blog.bwagy.com/a-hotel-practice-that-has-to-stop/comment-page-1/#comment-3082 Ben Young Mon, 08 Jun 2009 23:55:51 +0000 http://blog.bwagy.com/?p=1852#comment-3082 I would agree - make all the rooms as good as one another. Don't have rubbish rooms. Unfortunately that advice is no good if you already have a hotel!However for those that do have rooms relatively the same (maybe just a better view) put them in the nicer room. Why would you have a nicer room empty when it could be full? I would agree – make all the rooms as good as one another. Don’t have rubbish rooms. Unfortunately that advice is no good if you already have a hotel!

However for those that do have rooms relatively the same (maybe just a better view) put them in the nicer room. Why would you have a nicer room empty when it could be full?

]]> By: Mathew Sandershttp://blog.bwagy.com/a-hotel-practice-that-has-to-stop/comment-page-1/#comment-3081 Mathew Sanders Mon, 08 Jun 2009 23:03:28 +0000 http://blog.bwagy.com/?p=1852#comment-3081 Good experiences compound over time... I'm all for that, but maybe giving the best room, or upgrading a room isn't the best strategy because it might lead to changing long term behaviours (look at how last minute travel sites like Wotif have trained people to book at the last minute - a nightmare for hotel room ans staff management).Probably a better strategy would just to not have worst rooms. Sure due to the shape of buildings, some rooms might not have a great view etc, but I'm sure there are ways to make sure that everyone has a great experience.What was wrong with your room that made it a worst room compared to the others? Good experiences compound over time… I’m all for that, but maybe giving the best room, or upgrading a room isn’t the best strategy because it might lead to changing long term behaviours (look at how last minute travel sites like Wotif have trained people to book at the last minute – a nightmare for hotel room ans staff management).

Probably a better strategy would just to not have worst rooms. Sure due to the shape of buildings, some rooms might not have a great view etc, but I’m sure there are ways to make sure that everyone has a great experience.

What was wrong with your room that made it a worst room compared to the others?

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