http://blog.bwagy.com/benchmarking-small-business-call-etiquette/?utm_source=rss&utm_medium=rss&utm_campaign=benchmarking-small-business-call-etiquette Thu, 22 Jul 2010 05:05:26 +0000 hourly 1 http://wordpress.org/?v=3.0 http://blog.bwagy.com/benchmarking-small-business-call-etiquette/comment-page-1/#comment-4385 Ben Young Tue, 15 Dec 2009 22:51:59 +0000 http://blog.bwagy.com/?p=2736#comment-4385 @Andrew That would be crazy - as Drucker says "what gets measured gets managed!" @Andrew That would be crazy – as Drucker says “what gets measured gets managed!”

]]> http://blog.bwagy.com/benchmarking-small-business-call-etiquette/comment-page-1/#comment-4364 Joel Mon, 30 Nov 2009 04:48:34 +0000 http://blog.bwagy.com/?p=2736#comment-4364 take care man, health is more than anything else :) take care man, health is more than anything else :)

]]> http://blog.bwagy.com/benchmarking-small-business-call-etiquette/comment-page-1/#comment-4363 andrewnim Mon, 30 Nov 2009 00:37:50 +0000 http://blog.bwagy.com/?p=2736#comment-4363 Imagine hearing your staff answering the phone terribly on a web site, We should all start our calls with "this conversation will be recorded for training and quality purposes". I bet you would see improvements then. Actually I did it once, a company that was being stupid. They backed off. Imagine hearing your staff answering the phone terribly on a web site, We should all start our calls with “this conversation will be recorded for training and quality purposes”. I bet you would see improvements then.
Actually I did it once, a company that was being stupid. They backed off.

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