Comments on: Five Star Service

By: Five Star Service [Updated] | bwagy

Five Star Service [Updated] | bwagy — Thu, 10 Sep 2009 03:03:26 +0000

[...] Five Star Service [...]

By: Ben Young

Ben Young — Tue, 07 Apr 2009 20:10:29 +0000

@Angus go for it!

It would be interesting to see, especially in New Zealand, where I tend to believe customer service has huge room for improvement.

By: Fraser

Fraser — Tue, 07 Apr 2009 13:36:41 +0000

Great idea.

I normally rate them out of 10 though

By: Angus

Angus — Mon, 06 Apr 2009 05:13:53 +0000

I saw this implemented for immigration at Beijing International Airport. Just a three button response

:-( :-I :-)

to indicate your satisfaction with the service. Would love to see this implemented nation wide in New Zealand. Spark entry? I’ll steal it :-)

By: Jason

Jason — Mon, 06 Apr 2009 03:42:36 +0000

Saw these all over the place in the UK. Think they were installed in Banks (if my memory is correct) but it may very well have been the local Post Office branches.

@Deon the Eftpos integration is a great idea.

By: Ben Young

Ben Young — Mon, 06 Apr 2009 02:23:14 +0000

@Deon Integrated into eftpos machines would be a real winner in New Zealand.

The main aim is to signal to everyone that customer service is of importance, I wonder how successful it has been for banks in China, Joel do you recall the name?

By: Deon Swiggs

Deon Swiggs — Mon, 06 Apr 2009 01:33:19 +0000

It would be really good if this idea could e intergrated into the enftpos machine. After the transaction they could press any number 1 to 9 that would rate the service they recieved. That number would then go to the database and a print out avaliable when they want it

By: Joel

Joel — Sun, 05 Apr 2009 21:29:55 +0000

When I back home in China in holiday, I saw almost every bank branch has that, not touch screen but a small rating device to rate the teller… banks got money anyway.

For supermarkets here in NZ, the customers are pretty much locals, which mean you have to come to my supermarket anyway whether my service is good or not – foodtown or countdown, same pocket :).

On the other hand, rating device may cause staffs stressed? happy workers are productive workers. Personally I was very satisfied with the customer service at supermakert in general, some of them are shy but still friendly.

Just my thoughts.