Tag Archives: customers



Let others do the talking

October 30th, 2008

Sometimes (in fact more often than not) it’s best to let others do the talking.

Instead of you selling, get your clients to sell for you.

Instead of explaining benefits, let your results speak for themselves.

Instead of explaining who you are, let others do that for you

Interesting approach, you should try it.

I am setting up a ‘What people are saying’ page (in progress).

Where I have asked a wide range of people to answer the question,

Ben is?

As (like you) I am many things to different people.

Feel free to jump in by tweeting with #bwagy or posting in comments or emailing me.

Otherwise give it a go yourself, let someone else do the talking.


What does all this have to do with Marketing

October 7th, 2008

Of recent there have been posts around Do What you Love, Life Marketing, Those that turn up

What do these have to do with Marketing?

Simple they are all marketing.

If you as a person, are doing what you love, turning up where others are not, thinking of the bigger picture, what do you think this says about you?

What is the conversation going on in people that surround you?

The conversation is going to be much more engaging than otherwise.

Now imagine:

  • Your company is built up on people that do all of these
  • Your customers deal with these kinds of people day to day
  • In rough times what kind of people are going to stick it out?
Suddenly it makes sense.  Marketing is communication and communication happens between people.  Quite often we forget that.

(and for those worried you can breath a sigh of relief, it all intertwines).

Turning Customers into Fans

October 1st, 2008

This is on the tip of everyone’s tongue at the moment.

How do you turn your customers into fans?

Fans will rave about you.  Tell their friends.  Sell your product for you.

There is no perfect mix, but some questions I would be asking myself are:

- Who are the key influencers whom use my product?

- How can i excite them about my product?

- Am i excited about my product? Why?

- Are you the best? or the worst? Either way.  Pick a spot at each extreme.

- Am i selling the sizzle? do customers know what the sizzle is?

- Have i provided a platform or catalyst for customers to become fans?

- Have i provided tools for my customers to become fans (blogger kits, graphics, competitions)

- Is my product actually making their life better? am i helping them?



What are you doing all the way down here? You could:
- View my about page
- Or for first timers the New Here? page
- Or maybe email this to a friend
- Or subscribe to get blog updates