bwagy

And the magic answer is:

Turning up.

And then….

Blowing everyone away.

Pretend your Schwarzenegger.  Leave everyone in awe.  Believe me they’ll talk.

(Note: I fib there is never a magic answer but this is one)

Aristotle said the goal of all human activity should be happiness (including business).

Smile at someone and they smile back.

Same with yawning.

You spread the word, fast, easy and simple.

This is like joy, bring your customers joy, happiness, excitement.

The best forms of word of mouth.

If you bring someone happiness they will spread it and/or others will notice.

iPods are sold on enjoyment, videos go viral because they make you laugh or cry, business referrals come from those that are happy with your service.

Does your product genuinely make your customers happy?

If not, it should. Spread a smile :)

(you know you want to)

Content is king is the oldage saying of Internet Marketing

It still is (we’re still telling stories right)

However is your content scalable?

Have you maximised the opportunity for it to spread?

If not.  Your wasting time.  Build some systems now for all content.

Make the infinity assumption.  My content will be out there for infinity.  Surely i should put some systems in now to leverage the time component.

Some ideas:

• Share via a blog
• Share on scribd.com
• Integrate social bookmarking (make it easy for friends to share)
• Destroy any barriers to accessing your content
• Get it syndicated

Marketing after the fact should be consistent.

Case in point.

I recently canceled my storage unit at a local storage firm.

As we held a bond and prepaid a month my account was in debit.

Awesome.  At this point in time I was happy with the service, helpfulness of the company.  On my recommend list.

6 weeks later my account has still not been settled even after numerous emails.  They then post a cheque to my old address (even though i explicitly stated when i finished up my address has been changed).

Now they offer to deposit it into my account.  That’s fine.

But

From my perspective.  You have wrecked what was otherwise a positive customer experience.  Do you think I would recommend them again? Doubt it.

Marketing continues after the exchange, it is in the sizzle consumers receive, do not burn a customer because they have switched brands or ended the relationship.  That way they never come back.  Or recommend you.