Comments on: The problem of legitimising http://blog.bwagy.com/the-problem-of-legitimising/?utm_source=rss&utm_medium=rss&utm_campaign=the-problem-of-legitimising Wed, 08 Sep 2010 05:37:09 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Nathaniel Flickhttp://blog.bwagy.com/the-problem-of-legitimising/comment-page-1/#comment-1323 Nathaniel Flick Mon, 24 Nov 2008 23:11:58 +0000 http://blog.bwagy.com/?p=694#comment-1323 In today's internet/biz world having your top 1000 customers support you is crucial. It seems that you arrive at this number with a combination of word of mouth and traffic driven to you without any effort (residual word of mouth, maybe?)Keeping these customers happy seems to be a combo of doing what you say you are going to do and keeping them constantly updated in the way they choose to be (email blasts with unsubscribe; surveys; special offers).Getting past your 1000 might require more official marketing and maybe even some physical space? Might be the line where internet meets "Brick and Mortar". In today’s internet/biz world having your top 1000 customers support you is crucial. It seems that you arrive at this number with a combination of word of mouth and traffic driven to you without any effort (residual word of mouth, maybe?)

Keeping these customers happy seems to be a combo of doing what you say you are going to do and keeping them constantly updated in the way they choose to be (email blasts with unsubscribe; surveys; special offers).

Getting past your 1000 might require more official marketing and maybe even some physical space? Might be the line where internet meets “Brick and Mortar”.

]]>