It's the little things that people notice
July 16th, 2009The silver fern pattern on the top of your espresso, the smile of the attendant at the petrol station, the thank you note included with your proposal. ย People notice. ย And they care.
Tags: little things, relationships
This entry was posted on Thursday, July 16th, 2009 at 11:42 pm. 
July 17th, 2009 at 11:03 pm
Mies van der Rohe once said – “God is in the details” and it is so true. It is the little things both good and bad which stay with you and which form your view of a brand, product, service etc.
July 20th, 2009 at 6:12 am
It is amazing how well they add up to affect the overall experience huh? Thanks for your comment Steve.
July 23rd, 2009 at 9:03 pm
It’s the little things that make you stand out from the crowd — whether the little things are good or bad things!
I’ve been known not go back to a restaurant because of one rude comment, even though the food and service have been fine. Yes, the little things do matter. A lot.