{"id":2297,"date":"2009-09-09T23:03:20","date_gmt":"2009-09-10T03:03:20","guid":{"rendered":"http:\/\/blog.local\/?p=2297"},"modified":"2009-09-09T23:03:20","modified_gmt":"2009-09-10T03:03:20","slug":"five-star-service-updated","status":"publish","type":"post","link":"https:\/\/blog.local\/five-star-service-updated\/","title":{"rendered":"Five Star Service [Updated]"},"content":{"rendered":"<p>A while back as a <a href=\"http:\/\/blog.local\/tag\/monday-ideas-post\/\">Monday Ideas Post<\/a> I shared my idea for a quick feedback form, you can view the <a href=\"http:\/\/blog.local\/five-star-customer-service\/\">original post here<\/a> and the <a href=\"http:\/\/blogs.nzherald.co.nz\/blog\/start-ups-and-strategies\/2009\/4\/29\/five-star-service\/?c_id=1502815\">republished post<\/a> on the NZHerald (where it was hugely controversial).<\/p>\n<p>As a quick summary I suggested that stores add a device to collect quick feedback on your experience. \u00a0You could even integrate into the eftpos machine to hasten the process.<\/p>\n<p>I was delighted to be greeted by this in a duty free store whilst away on holiday.<\/p>\n<p><a href=\"http:\/\/blog.local\/wp-content\/uploads\/2009\/09\/customer-feedback.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2298 alignnone\" title=\"customer-feedback\" src=\"http:\/\/blog.local\/wp-content\/uploads\/2009\/09\/customer-feedback-300x225.jpg\" alt=\"customer-feedback\" width=\"300\" height=\"225\" \/><\/a><\/p>\n<p>How neat! A quick screen to let me provide some simple feedback. \u00a0From the state of the machine I could tell it was well used.<\/p>\n<p>Airports are a double sided coin as customers are only likely to visit a few times, so it&#8217;s harder to collect feedback (but you have a location monopoly so average service can prevail).<\/p>\n<p>Some readers mentioned they had seen some in the original post but just wanted to share&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A while back as a Monday Ideas Post I shared my idea for a quick feedback form, you can view the original post here and the republished post on the NZHerald (where it was hugely controversial). As a quick summary I suggested that stores add a device to collect quick feedback on your experience. \u00a0You [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[252,350,466,480],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/posts\/2297"}],"collection":[{"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/comments?post=2297"}],"version-history":[{"count":0,"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/posts\/2297\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/media?parent=2297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/categories?post=2297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.local\/wp-json\/wp\/v2\/tags?post=2297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}