You know the kind, “can’t do that, it’s not my job”.
It’s very easy (for me or anyone to say) they shouldn’t exist.
Truth be told, the fact that they exist in an organisation often reflects the companies culture.
However if you can change their attitude in such an environment, it’ll help, make the swing.
Reward initiative, reward ideas, reward risk. Most of all reward those that sidestep their job description to get the job done.